Reseller Newsletter December 2023

AbleNet’s Reseller Newsletter is a monthly summary of critical topics for our worldwide reseller partners. Please carefully review these articles and share them with the appropriate members of your team and customers.

Thank you for your partnership, and as always we appreciate your attention.

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A Reflection On 2023

All of us at AbleNet wish you a happy, safe, and peaceful holiday season. We hope you have time to relax, connect with family and friends, and get ready to bring in the new year. But, before we move into the new year, we want to reflect on what we feel are five shining moments from 2023.

AbleNet shipped over 145,000 assistive technology devices globally as of November 30, 2023. Every device shipped for free, and almost every device shipped within 24 hours of receiving the order. We continue to invest in stock to ensure we have the products you need, when you need them.

AbleNet is the only global provider of medical-grade, easy-tech speech devices, computer access technology, and accessibility switches. Adhering to medical device guidelines ensures you and your customers receive the safest and most durable products that are fundable with medical insurance and other funding sources that consumer products do not qualify for. AbleNet continues to ensure AbleNet products meet all the regulatory requirements for all the markets we serve, ensuring our partners have continuity in the products they offer.

AbleNet leads the industry in speed to resolution. Whether it’s a question on how to get started, a warranty support request, or an order, AbleNet provides you with a response faster than any other assistive technology provider. AbleNet continues to invest in the skills of our people to ensure we offer our partners the best support possible.

AbleNet is actively extending our network of distributors. These partners have gone the extra mile by exclusively featuring AbleNet products within the specified categories in which we specialize. As a result, they've witnessed business growth through a collaborative effort with AbleNet, prioritizing best-in-class customer service while reaping the rewards of additional benefits.

By providing the best live and virtual support in the industry and providing resolutions to questions in a matter of minutes and hours, the ableCARE Product Success Team achieved a net promoter score of 90 in 2023, which is unheard of in any industry.